Returns & Refunds

GENERAL RETURNS INFORMATION

If you have purchased your Montgomery product from another website or high street retailer you must return the item to them.

RETURNS:

If you wish to return the item you have ordered for a refund, please ensure that the item is unused and in the original packaging. You must return your order within 30 days of receipt.

Please ensure the product(s) is carefully packaged to avoid damage in transit, refunds/replacements will only be issued upon a safe receipt of the goods.

We recommend that you use a tracked and insured service as a minimum when you return your coat to us. This ensures that you have recourse with the courier company in the event that the coat is lost during transit back to us.

We cannot be held responsible for coats that do not make it to us.

Extended returns during the Seasonal period
Please note for purchases made in December, extended returns are offered until February 1st.

WHAT HAPPENS NEXT?

Normal processing time from receipt of parcel (3-5 working days is normal for a tracked service), we will then work hard to process your refund as soon as possible after this, though please bear in mind your bank may take longer to clear the funds to you. During peak times and times of exceptional demand this may be higher, but our aim is to get your refund back to you as soon as possible. The refund will be made to the card/account associated to the original transaction.

OUR RETURNS POLICY

You may return any new and unused product to us within 30 days of delivery for a refund of its purchase price. Items should be returned in their original packaging, unworn, and with all swing-tickets still attached.

Please retain your proof of purchase, and your proof of postage. We are not responsible for items lost or delayed on their way back to us. In the event of a lost returns parcel, you as the sender are responsible for processing any claim.

Unfortunately, we are not able to process exchanges online. Should the item not be suitable please return it so we can refund your initial purchase. You will then need to place a new order.

*In the event that a product is supplied in error, is found to be faulty immediately upon receipt or is not as described, Montgomery will provide a full refund including the cost of return shipping.

Please handle any product you receive from us with care. In the event you wish to return a product to us which is subsequently found to not be in a fully re-saleable condition we reserve the right to deduct an appropriate amount from any refund.

Should you have a query relating to returning an item please email: sales@montgomeryoutdoor.com.