WHERE DO YOU DELIVER AND HOW MUCH DOES IT COST?
UK deliveries are free of charge within the UK.
For an address outside of the UK the following charges will apply:
- Isle of Man and Jersey - £20.00
- Hong Kong SAR and Switzerland - £35.00
- Australia and New Zealand - £45.00
For deliveries to Germany and Italy please purchase through our European site: de.originalmontgomery.com
For deliveries to USA please purchase through our US site: OriginalMontgomery.com
Unfortunately due to current circumstances regarding COVID-19 and Brexit we are temporarily unable to deliver to some countries in the EU. We are very sorry for this inconvenience and we are working hard to re-enable the service as quickly as possible - please check back for updates.
WILL THERE BE ANY ADDITIONAL CHARGES FOR DELIVERY OUTSIDE OF THE UK?
Please be advised that for countries outside the EU, there may be taxes, fees or other charges that you will be expected to pay. We recommend that you check with your local customs office before placing an order these charges vary from country to country. We do not have any control over these charges and do not hold current duty rates on file.
If these local import and custom charges are refused or not paid by you, then the item could be returned to Montgomery Duffle Ltd or destroyed. If your order is not returned to us in these circumstances, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to Original Montgomery Ltd.
WHAT ARE THE PAYMENT OPTIONS?
Payment is only accepted by credit / debit card or PayPal.
WHAT HAPPENS AFTER I PLACE MY ORDER?
If ordering online you will receive an email confirming your order and a shipment update.
If ordering over the telephone the customer service advisor will confirm your order and how long you should wait to expect your order.
WILL ALL THE GOODS I ORDER ARRIVE AT THE SAME TIME?
Your goods may arrive at different times due to being despatched as they are available.
WHEN WILL MY ORDER ARRIVE?
The delivery details of your goods should be outlined in your order confirmation. We aim to get the duffles to you within 9 working days for UK orders, and up to 28 days for the rest of world. Delivery performance at busy times such as Christmas may be slightly slower. However, all goods will be delivered to you no later than 30 days following order.
DO YOU ALLOW DELIVERY TO A DIFFERENT ADDRESS?
Yes, you can enter a different delivery address to your own address.
WHAT POSTAL SERVICE DO YOU USE?
We despatch our goods using UK MAIL for UK, DPD for EU Countries and Royal Mail for Rest of the World.
DO I HAVE TO SIGN FOR THE PARCEL?
Parcels are despatched using services which require a signature on delivery. Parcels can be left with a neighbour. If a safe place is available, this can be requested but it is left without a signature at your own risk.
WHAT HAPPENS IF I AM OUT WHEN THE PARCEL IS DELIVERED?
We will email you the tracking number and you can always arrange a re-delivery directly with DPD.
WHAT HAPPENS IF THE PARCEL IS RETURNED TO SENDER?
We will get in contact with you to attempt a second despatch.
IS YOUR SITE SECURE?
Yes, our site is completely secure. To ensure the security of your transaction, we use SSL Certificate. This means that any page where you enter personal information such as credit card details, the information is encrypted to safeguard your details. Encryption also prevents other Internet users from accessing this information. We also accept orders via PayPal or over the telephone.
IF I PAY BY CARD, WHEN WILL I BE CHARGED?
Payment will be taken before despatch of the product.
HOW DO I RETURN MY GOODS?
You can return your goods to us for an exchange or refund as long as goods are unused and unworn. We recommend you use a recorded delivery service to ensure the safe delivery of returned goods. Returns Label will be provided where applicable. Exchanges are sent out free of charge by us.
WHAT IF MY GOODS ARE DAMAGED OR FAULTY?
For UK/IRL Customers: You should contact us by email at firstname.lastname@example.org
For German Customers: You should contact us by email at email@example.com or you can call us on 08171 386 8115.
For USA Customers: You should contact us by email at firstname.lastname@example.org
HOW DO I CANCEL AN ORDER?
If you would like to cancel an order, please email us at email@example.com