RETURNS POLICY
Please read through the below as this will help us to ensure we process your return quickly and efficiently.
To complete a return to Original Montgomery/Duffle Coats UK simply visit our returns portal (below) and follow the steps through to completion of the process.
originalmontgomery.gfs-returns.com
- Once you have completed the required information please ensure the Returns Form is sent inside the parcel along with the item/s you are returning.
- Refunds: We can refund the original price of an item within 30 days of receipt of your order. We can only refund online. Your refund will be made to the original payment card used to place the order. We’ll let you know once it’s gone through.
- Exchange: Unfortunately, our ecommerce system does not support exchanges, instead please return the goods via our subsidised express returns courier service so we can refund your initial purchase.
- Costs: Any returns courier costs are subsidised by us to make it as affordable as possible for you to get your items back to us quickly and safely. They are non-refundable but enable you access to premium and efficient courier services for a minimum price. Payment will be taken via the Original Montgomery returns portal.
If you decide to return products back to us, you must not use them, and must take reasonable care of them while they remain in your possession. When you are returning an item, please ensure that it is packaged sufficiently to survive damage during transit. Please retain your proof of purchase. It is your responsibility to pay the subsidised postage costs for any items returned to us. We are not responsible for items lost or delayed on their way back to us but by sharing our access to a premium tracked and insured carrier like DPD we hope to minimise the chance of this happening and thereby save headaches for both of us. In the event of a lost parcel, you as the sender are responsible for processing a claim.